Timetabling, tickets, railcards and fares
Please contact your train operator or visit National Rail Enquiries.
If you have any questions concerning rail ticket prices or journey planning National Rail Enquiries will be happy to help you.

By telephone

 

• Call 03457 48 49 50

 

Open 24 hours every day except Christmas Day.

 

• Textphone/minicom: 0345 60 50 600

 

Open Monday to Friday from 09:00 to 17:00, including bank holidays.

 

By email

 

If you think there is something we should know about our services (the National Rail website, phone service and apps) please get in touch via email:

• customer.relations@nationalrail.co.uk

 

We will acknowledge your email within 24 hours, and aim to reply within 10 working days.

 

By post

 

National Rail Enquiries Customer Relations Team

PO Box 8626

Swadlincote

DE11 1JA