Rail Ombudsman
Date: 2026-06-06 Source: Author: Report Error
Official Website of Rail Ombudsman：Rail Ombudsman
The Rail Ombudsman is an independent, not-for-profit organisation. We offer a free, expert service to help sort out unresolved customer complaints about Service Providers within the rail industry.
Our vision is to inspire customer confidence and resolve complaints without the need for costly litigation. We are neither a consumer champion nor a trade body. We operate independently to ensure fairness in every case.
Our vision is to inspire customer confidence and resolve complaints without the need for costly litigation. We are neither a consumer champion nor a trade body. We operate independently to ensure fairness in every case.
Contact Us
Email: info@railombudsman.org
Phone: 0330 094 0362
SMS / Text / WhatsApp: 07427 580 060
BT Relay: Download the app at www.relayuk.bt.com or dial 18001 then 0330 094 0362.
Post: FREEPOST – RAIL OMBUDSMAN
Opening Hours
Our Early Redress Team are available:
Monday to Friday: 09:00 - 17:00
Phone: 0330 094 0362
Tags:
