Transport Focus is the independent watchdog for transport users. We put the interests of transport users first and aim to get the best deal for passengers and road users.

With a strong emphasis on evidence-based campaigning and research, we ensure that we know what is happening on the ground. This knowledge is used to influence decisions on behalf of passengers and road users to secure improvements and make a difference.


Our telephone number for passengers and road users is:0300 123 2350

London office
10th Floor
25 Cabot Square
London E14 4QZ
Telephone: 0300 123 0860
Fax: 020 7630 7355

Manchester office
7th Floor Piccadilly Gate
Store Street
Manchester M1 2WD
Telephone: 0300 123 2140
Fax: n/a

Call the Transport Focus enquiry line on 0300 123 2350

Or write to us (no stamp needed):

Freepost TRANSPORT FOCUS
77 Timothys Bridge Road
Stratford Enterprise Park
STRATFORD-UPON-AVON
CV37 9BG

Out of hours media enquiries Monday to Friday:

Members of the press can also call 0300 123 2181 outside office hours. Please note that this number accepts calls only, and not text messages.
 

Transport Focus is the independent watchdog for transport users in Great Britain, representing rail passengers, bus and tram users in England (outside London), domestic coach passengers, and users of England’s major roads. It conducts extensive research, campaigns based on evidence, and works to secure better services and outcomes for passengers and road users.

Key Features

• Independent Representation: Advocates for rail, bus, tram, coach passengers and strategic road users.

• Evidence‑Based Insight: Conducts large‑scale surveys such as the Rail User Survey, Bus Journey Survey, and Strategic Roads User Survey.

• Campaigns & Advocacy: Uses research to influence operators, regulators, and government decisions.

• Passenger Support: Provides guidance and helps escalate unresolved complaints.

• Transparency & Governance: An executive non‑departmental public body sponsored by the Department for Transport.