ScotRail Trains Limited (SRT) is owned by the Scottish Government and overseen by Scottish Rail Holdings Limited (SRH Ltd).

Scottish Rail Holdings (SRH) is a Non-Departmental Public Body controlled by Scottish Ministers, and was set up with the express purpose of overseeing the governance of train operating companies under Section 30 of the Railways Act 1993 – including the new publicly owned ScotRail Trains Limited. It was been set up in line with the government’s policy.

This publicly-owned company operates rail services in Scotland and continues to be known as ‘ScotRail’.


ScotRail Customer Relations
Including general enquiries and complaints, telesales, help for Smart products and help for travel agents. Calls are charged at national rates.

0344 811 0141
customer.relations@scotrail.co.uk


ScotRail Web Support
Including support for online bookings including refunds and change of journey requests. Calls are charged at national rates.

0344 811 0141
0344 811 0142 - for Season Ticket enquiries


Disabled Assistance
Calls are free of charge, available from Monday to Sunday from 07:00 to 22:00.

0800 912 2901
18001 0800 912 2 901 (text phone)

ScotRail Business Travel
0344 811 0144
business.travel@scotrail.co.uk

Lost Property
0330 109 2833

Group Travel
0344 811 0141
group.travel@scotrail.co.uk